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These terms set out how rq888 operates your account, what we expect from you, and what you can expect from us. Access and eligibility depend on your local law and the region you are in — please read these terms before you use the platform.
By opening an account or using any part of this platform, you accept these terms in full. They apply to every session, every transaction you make through bKash, Nagad or Rocket, and every piece of content you access on the site. We may update these terms when our services or applicable requirements change. When that happens, we will post the updated version on this page. Continued use of your account after a change is posted means you accept the revised terms. If you do not agree with a change, the right action is to stop using the account and contact support to close it. These terms do not override local law. Where local law in Bangladesh or any other eligible region places obligations on us, those obligations apply regardless of what these terms say. Availability of specific features — including local payment routes such as bKash and Nagad — depends on what is configured for your region at the time you log in. We do not make promises about the continued availability of any specific payment rail or game category. Check your account wallet section for the payment methods currently active for your account.
Not everything connected to your experience on this platform is covered by the same set of rules. Some areas are governed directly by these terms; others are handled separately. Understanding the scope helps you know where to look when a question comes up.
Your login credentials, account registration, verification steps and session behaviour all fall directly under these terms. Any breach of account-access rules — including sharing credentials or misrepresenting your details — is covered here.
Deposits and withdrawals processed through bKash, Nagad or Rocket are subject to both these terms and the individual policies of those payment providers. Disputes about a payment rail itself should be raised with that provider directly.
Game titles, promotional notices, odds displays and editorial content on the platform are covered by these terms regarding permitted use. You may not copy, redistribute or commercially exploit any content without written permission from us.
Links or integrations pointing to external services — including game studio lobbies from PG Soft, Pragmatic Play, CQ9 or others we carry — are governed by those third parties' own terms. We are not responsible for third-party policies or their changes.
These terms are not one-directional. You hold specific practical rights around your account and the data connected to it. You can review your full transaction history — including bKash and Nagad deposit records — directly in the account wallet section after you log in. If any account detail is recorded incorrectly, you can request a correction through the support contact path. We will verify the request and update the record once confirmed. You can also ask us to explain how a specific policy applies to your account, and we will respond through the same support channel. If you decide to close your account, you may request that through support as well; we will process the closure and inform you of any outstanding balance or condition that needs to be resolved first. These rights apply to eligible accounts in regions where local law permits access.
Your transaction history, including bKash and Nagad deposits, is available in your account wallet tab after login. No separate request is needed to view your own records.
If your registered name, contact number or payment details are recorded incorrectly, contact support with the correct information. We will verify and apply the update.
Any question about how a specific clause applies to your account can be sent through the live chat or email route. We respond to policy queries through the same support channel.
You may close your account at any time by contacting support. We will confirm any outstanding conditions — such as an unresolved wallet balance — before processing the closure.
If you have a question about these terms, a clause you are unsure about, or an account situation you need clarified, the routes below are the published contact paths. Use the one that fits your situation. We do not publish response-time commitments here because they depend on query volume; check the contact page for any notice we have posted.
The live chat widget is accessible from the account area on both mobile and desktop. Use it for direct questions about a specific clause or your current account status.
For written records of a policy query or a formal correction request, use the email address published on the Contact page. Include your registered account number in the subject line.
The Help Centre on the site covers common terms questions with published answers. Check there first — your question may already have a posted response covering exactly your situation.
We handle account data, cookies and security in line with our published privacy policy, which sits alongside these terms. These two documents together describe the full picture of how your account is managed on rq888.
Account data — including your registered payment method details for bKash or Nagad — is stored for the period needed to maintain your account and meet applicable record-keeping requirements. We do not sell account data to third parties.
We use cookies to maintain your logged-in session and to remember your last payment route. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect account functionality.
You are responsible for keeping your login credentials private. If you suspect unauthorised access, use the account security section to change your password immediately and notify us through live chat.
If you believe a term is applied incorrectly to your account, submit a written query via email with your account number. We will review it and respond with a written explanation of how the term applies in your case.
These questions cover the situations we hear about most often from account holders reviewing the terms. If your question is not here, the support routes in the section above are the right next step.
We post any updated version of these terms on this page. The date at the top of the page reflects the most recent revision. Continuing to use your account after a change is posted means you accept the updated terms. You do not receive a separate notification for every change.
Yes, in part. Transactions through bKash or Nagad are subject to our terms for the account side of the transaction — amounts submitted, records kept and dispute steps on our end. The payment provider's own terms govern their side of the transfer.
A breach may result in a suspension or permanent closure of the account, depending on the nature of the breach. We will notify you of any action taken and the reason. You can raise a query about the decision through the email support route.
Access and eligibility depend entirely on your local law and the region you are in. We do not make a legal determination on your behalf. It is your responsibility to check whether accessing this platform is permitted under the laws that apply to you.
Contact support through live chat or email with the correct information and your account number. We verify the details before applying any change. The correction is confirmed to you through the same channel once it has been made.
The privacy policy is a separate document published on the site. You can reach it from the footer of any page. It covers data handling, cookies and retention in detail and should be read together with these terms for a full picture of how your account is managed.