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rq888 operates under a defined legal framework that sets out how your account, transactions, and access to our platform are governed. Whether you fund via bKash, Nagad, or Rocket, or simply browse the lobby, these terms apply to every interaction — and your access depends on your local law and eligible regions.
rq888's terms are written to reflect the reality of operating a payment-led platform for Bangladesh. We do not make absolute claims about licensing or jurisdiction — access to our platform depends on your local law and the eligible regions we serve at any given time. These terms govern what you can expect from us, how we handle your account data, and what rights you hold when you interact with our services. When you deposit via bKash or Nagad, the transaction record is tied to your registered account. Our policy covers how those records are stored, who can access them, and under what circumstances we may be required to share information with relevant authorities. Rocket payments follow the same account-linking process. We update these terms when our platform changes or when local regulations require it. Continued use of the platform after an update means you accept the revised version. If you disagree with any change, you can close your account at any time through the account settings page. We keep a version history of our terms accessible from the footer of this page. Questions about specific clauses can be directed to our support team through the contact routes listed below.
Not every aspect of your experience falls under the same policy clause. Here is a clear breakdown of what sits inside and outside the scope of this legal framework.
This policy governs how you open, maintain, and close your rq888 account. It covers identity verification steps shown in your account settings, login security, and the conditions under which access may be suspended or restricted based on local eligibility rules.
Deposits and withdrawals made via bKash, Nagad, or Rocket are covered under this policy. The terms set out how transaction records are stored, how disputes are raised, and what documentation may be required when a payment query is opened with our support team.
The game lobby, promotional notices, and all editorial content published on rq888 fall within scope. We own the rights to this content. You may not copy, redistribute, or replicate any part of it without written permission from us.
Payment processors, game studios, and external links are not covered by this policy. Their own terms apply once you leave or transact outside our direct platform. We are not liable for the conduct of third-party services you access through rq888.
Your account comes with clear rights you can act on at any time. You can review every transaction we hold against your account — deposits made via bKash, Nagad, or Rocket, as well as any withdrawal records — by opening the transaction history tab in your account dashboard. If any detail looks incorrect, you can raise a correction request directly from that screen. You have the right to ask us what personal data we hold, and to request that we correct inaccurate information. Where local law allows, you may also ask us to delete data tied to a closed account. These requests are handled through our support team. We do not charge a fee to process a data inquiry. Response times depend on the complexity of the request and the verification steps required to confirm your identity before we release or amend any record.
Open the transaction history tab in your account to see every deposit and withdrawal on file. Filter by date or payment method — bKash, Nagad, Rocket — to locate a specific entry quickly.
If your registered name, phone number, or linked wallet details need updating, go to the account settings page. Some changes require identity verification before they take effect, as shown in the on-screen instructions.
For any question about how this policy applies to your account — including data access or deletion requests — contact our support team via the routes listed on this page. Have your account ID ready to speed up the verification step.
If you believe a policy clause has been applied incorrectly to your account, submit a formal query through live chat or email. Our team will review the specific clause and transaction in question and respond through the same channel.
Policy questions, data requests, and account disputes all have a direct path to our team. Use the routes below as they appear on the platform.
Open the chat widget from any page on rq888. This is the quickest route for account-specific policy questions, including transaction disputes and access issues.
For formal data requests or written policy queries, use the email address published in the Contact section of our footer. Include your account ID and the specific clause or transaction you are asking about.
Our published help articles cover the most common policy questions, including how to submit a data request and what to expect during an account review. Access it from the Support link in the main navigation.
We handle the data your account generates with care and within the scope of what this policy discloses.
We retain account and transaction records for as long as your account is active and for a defined period after closure, as required by applicable regulations. You can request a summary of what we hold by contacting support with your account ID.
rq888 uses cookies to keep your session active, remember your preferred language, and understand how pages are used. You can manage cookie preferences through the banner shown on your first visit or in your browser settings.
Your account is protected by the login credentials you set up. We strongly recommend using a unique password. If you suspect unauthorised access, change your password immediately via the account settings page and contact support through live chat.
When this policy changes, we post a notice on the platform and update the version date in the footer. To request a change to your stored data or to ask about a specific policy clause, reach us via the contact routes on this page.
If something in this policy is unclear, these answers cover the questions we hear most often from account holders in Bangladesh.
Yes. Every transaction processed through your rq888 account — including bKash, Nagad, and Rocket deposits — falls under this policy. Transaction records are stored against your account and can be reviewed in your dashboard at any time.
Access depends on your local law and the eligible regions we serve. We do not make absolute eligibility claims. Check the access terms shown during account registration, and if you have a specific question, contact support before depositing.
Send a data inquiry to our support team via the email address in the footer. Include your registered account ID. We will confirm what data we hold and provide a summary once your identity has been verified through our standard account check process.
We retain account and transaction records for a defined period after closure, as required by applicable regulations. After that period, personal data is deleted or anonymised. You can ask our support team for the specific retention period that applies to your account.
Open a query via live chat or email with your account ID and the transaction reference in question. Our team will review the relevant policy clause and the transaction record, then respond through the same channel with a resolution or next step.
Yes. We post a notice on the platform when this policy is updated and update the version date shown in the footer. Continued use after an update means you accept the revised terms. If you disagree, you can close your account via account settings.