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rq888 collects and uses your information only for the purposes described in this policy — account management, payment processing through routes like bKash and Nagad, and platform security. Access to and use of rq888 depends on your local law and eligible regions.
When you open an account on rq888, we collect the registration details you provide — name, contact information and the payment method you choose to fund your account, whether that is bKash, Nagad or Rocket. We also collect transactional data tied to each deposit or withdrawal you initiate, along with device and session data generated when you access the platform from a mobile browser or desktop. This data lets us process your account wallet movements, verify your identity where required, and keep your session secure. We do not sell your personal data to third parties for marketing. Some limited data is shared with payment processors — such as the bKash or Nagad gateway your transaction routes through — strictly to complete that transaction. Cookies and similar tools collect browsing behaviour within the platform to help us show you relevant lobby content and maintain your session state. You can manage cookie preferences through your browser settings. Retention periods vary by data type: transaction records are kept for as long as required under applicable financial obligations, while session data is cleared more frequently. All data handling is subject to the laws and regulations of the jurisdictions where access is permitted.
This policy applies to all data collected through rq888 directly — your account registration, payment activity and in-platform behaviour. It does not extend to third-party services you reach from within the platform, such as external payment gateway pages or linked content. Understanding the boundary between what we cover and what we do not is practical for knowing where to direct any data question.
All data you submit when opening or maintaining an account on rq888 falls within this policy. That includes login credentials, contact details and any verification documents we request during account review.
Your transaction records for deposits and withdrawals via bKash, Nagad or Rocket are covered here. Once your payment leaves our platform and enters the wallet gateway, that gateway's own privacy terms apply.
Browsing data generated as you navigate the lobby, game rooms and account pages is covered. We use this data to maintain your session and present relevant lobby content — not to profile you for third-party advertising.
Links to external payment providers, game studios or support tools are not governed by this policy. We recommend reading the privacy terms of any third-party service you access from rq888, as their data practices are separate from ours.
You hold several practical rights over the data rq888 holds about you. You can ask us to show you what personal information we have on your account — this includes registration details and transaction history tied to payment methods like bKash and Nagad. If any detail is wrong, you can ask us to correct it. Where data retention is no longer required for account or legal reasons, you can request that we remove specific records. Raising a question about how your data is used is straightforward: contact our support team through the published channel in your account area and describe which data you are asking about. We will confirm receipt and respond according to the process set out in this policy. Note that some data — particularly transaction records — may be retained for a period required by applicable financial regulations, even after you close your account. The right to request access or correction does not override those obligations. For all data requests, use the support path described in the contact section of this page.
Submit a data access request through our support channel. Specify whether you are asking about account details, payment history or session records so we can locate the right information quickly.
If your registered name, contact information or linked payment method shows an error, raise a correction request with our support team. Include the current value and what it should be corrected to.
If any part of this policy is unclear — for example, how long we keep your Nagad transaction records — contact support with your specific question. We aim to respond with a clear, direct answer.
For account-level changes that touch personal data — such as updating a linked bKash number or closing your account — follow the steps shown in the account settings area and contact support if you need assistance.
If you have a question about how rq888 handles your data, the published support routes below are the right place to start. Use the channel that fits your question best — live chat for quick clarifications, email for formal data requests, and the account help section for self-service account changes. All routes are visible once you are signed in.
Open the chat widget from your signed-in account page to ask a quick question about data use, cookie settings or information. Suitable for straightforward clarifications.
For formal requests — access to your records, corrections or deletion inquiries — send a written request through the email address published in the account help section. Include your account reference.
The help section inside your account area lists self-service steps for common data and privacy tasks, including updating your linked bKash or Nagad number and reviewing your transaction history.
Our approach to data handling is built around keeping your information accurate, accessible to you and protected from unauthorised access. Cookie use, retention periods, access controls and the process for requesting changes are each described below so you know exactly where things stand.
We use session cookies to keep you signed in and functional cookies to remember your payment method preference — for example, whether you last used bKash or Nagad. You can clear or block cookies through your browser settings; note that blocking session cookies will affect your ability to stay signed in.
Access to your account data is restricted to authenticated sessions. We do not expose your registered mobile number or linked wallet details — such as your Nagad or Rocket account — outside your own account view. If you suspect unauthorised access, use the account security options shown in your settings.
Transaction records tied to bKash, Nagad or Rocket payments are kept for as long as applicable financial or regulatory obligations require. Account registration details are held while your account is active and for a defined period after closure, in line with this policy.
To update personal data or submit a formal privacy request, use the email contact published in the account help section. State your account reference and the specific change or question. We process requests in the order received, subject to identity verification steps shown on the request form.
These are the questions about data, cookies and account privacy that come up most often. If your question is not here, contact us through the support routes listed above.
We share data only with payment processors — such as bKash or Nagad gateways — when needed to complete a transaction you initiate. We do not sell your data to third-party marketers or advertising networks. Each processor handles data under their own privacy terms.
Yes. Submit a data access request through the email channel published in the account help section. Include your account reference and specify what you are asking about — registration details, transaction history or session records. We will confirm receipt and respond with the relevant information.
Transaction records linked to bKash, Nagad or Rocket payments are retained for as long as applicable financial obligations require. The exact period depends on the nature of the transaction and the regulations in the eligible regions where access is permitted.
Go to the payment section of your account settings. The steps for updating a linked wallet number — bKash, Nagad or Rocket — are shown there. If the self-service option is not available for your account type, contact support through live chat or email for assistance.
Some data is removed following account closure, but transaction records and identity verification details may be retained for the period required by applicable regulations. We do not use closed-account data for marketing. You can request details about our post-closure retention by contacting us through the published email route.
We use session and functional cookies to keep your account working and to remember preferences like your chosen payment method. Manage or block cookies through your browser settings. Blocking certain cookies may affect sign-in and session functionality on the platform.